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Frequently Asked Questions

I have troubles related to ordering items!

You can contact Tour Support at support@jwoc2019.dk if you have any problems (mostly technical) related to ordering, and we will do our best to help you. For general questions about JWOC and Tour, contact Dorthe Hansen (Event Director) at info@jwoc2019.dk

What payment options do you offer?

You can pay using Visa, MasterCard and American Express. We use Stripe's online payment processing for handling any card information.

When do I have to pay for my sign-ups and orders?

You must complete the checkout process and pay after placing your items in the shopping cart, otherwise your order will not be completed.

How do I receive my ordered items?

Start numbers and any other ordered items such as hired SI card, parking ticket and O-shirt will be available for collection from the Event Office.

How do I get around to the different arenas?

You can use public transport from Silkeborg to the arenas every day.

  • For Saturday and Sunday it will be possible to get very close to the Arena.
  • It will be possible on Monday with a walk of about 1 km.
  • On Wednesday and Thursday it will be possible with a walk of 2.7 km.
  • On Friday it is possible with a walk of 2.5 km.